New England Wireless - US Cellular

About Us

New England Wireless is the largest authorized agent for U.S. Cellular in New England with 14 locations in New Hampshire, Vermont, and Maine. We take pride in providing you with exceptional service and go above and beyond for our customers to find the optimal solution to their wireless needs.
Customers who visit one of our locations can make payments on their bill, refill minutes on their prepaid account, make updates to their account and learn more about their device. Our trained wireless experts are here to help you.

Troubleshooting
In-store bill pay
Technical support
Phone set-up

Business Model

U.S. Cellular's business model, the Dynamic Organization, starts with leadership excellence which creates passionate associates, who in turn deliver the world's best customer service, leading to customer advocacy that produces superior business results. Leaders ensure that associates have the best training and knowledge so they can act freely to make informed decisions on behalf of our customers. We're guided by our core values of customer focus, respect for associates, ethics, pride, empowerment, diversity and winning. These aren't just words, they're words we live by. Together this model has helped us maintain one of the industry's highest customer satisfaction and loyalty ratings.