Frontline Management Essentials

Being a frontline manager is hard. Meeting organizational demands in an efficient and effective way can be
challenging, frustrating and seemingly never ending. In order to succeed, the frontline manager must not only have the technical skills to do the job, but the people skills needed to cultivate and maintain a culture where
employees are recognized as the organization’s most important asset and consistently treated that way.  Topics covered THE IMPORTANCE OF HUMAN FACTORS, MAKING THE BREAK FROM THE LINE TO MANAGE, SUPERVISORY SUCCESS STEPS, COURTESY, CIVILITY AND RESPECT,
and LEADERSHIP