Being a frontline manager is hard. Meeting organizational demands in an efficient and effective way can be
challenging, frustrating and seemingly never ending. In order to succeed, the frontline manager must not only have the technical skills to do the job, but the people skills needed to cultivate and maintain a culture where
employees are recognized as the organization’s most important asset and consistently treated that way.
Presented in six (6) three (3) hour sessions, this series explores what it takes for a frontline manager to become a frontline leader. The journey taken in this series begins with self- awareness, travels through making the break from the line to manager, makes stops to consider the success steps needed to supervise well and arrives with the transition of the manager to leader.